Customer Satisfaction Guarantee: At D9 INFOTECH (d9infotech.co.in), we strive to deliver top-tier, enterprise-grade software and transparent client relationships. We have defined our Refund and Cancellation Policy to ensure complete fairness for both custom engineering projects and digital product purchases.
1. Digital Products & Source Code Purchases
Because software source code, SaaS boilerplates, and mobile app templates are downloadable intangible digital goods delivered immediately upon payment:
- 7-Day Technical Defect Guarantee: If a purchased script contains critical bugs, broken features, or missing core files not matching the product description, and our engineering team is unable to resolve the issue within 7 business days of your report, a 100% full refund will be issued.
- Ineligibility for Refunds: Refunds will not be granted for simple "change of mind", lack of developer skills required to configure the server, or intentional violation of licensing terms.
- Installation & Setup Assistance: Prior to requesting a refund, customers are encouraged to open a ticket with our support engineers for free setup guidance and configuration advice.
2. Custom Web & Mobile App Development Projects
For contracted bespoke development projects:
- Milestone-Based Billing: Custom development is broken into clearly defined sprint milestones (e.g., UI/UX Prototype, Core Backend, Frontend Integration, Final QA).
- Milestone Cancellation: A client may cancel a project at any point prior to the commencement of an upcoming milestone. Any unspent advance funds held in escrow for future unworked phases will be fully refunded.
- Completed Milestones: Once a milestone is delivered, reviewed, and approved by the client, funds allocated to that completed milestone are non-refundable.
3. Client-Developer Agency & Escrow Brokerage Services
For engagements where D9 INFOTECH brokers developers:
- If an assigned developer fails to meet the agreed sprint deliverables or code quality standards, D9 INFOTECH will either replace the engineer at zero extra cost or refund the unreleased milestone escrow balance to the client.
4. Refund Processing Timeline & Method
How Refunds Are Processed:
Once a refund request is reviewed and approved by D9 INFOTECH management:
- The refund is initiated directly through our secure payment gateway dashboard.
- The funds will reflect back in your original source payment method (UPI, Bank Account, Credit/Debit Card, or Wallet) within 5 to 7 business days, depending on your issuing bank.
- A confirmation email with the transaction Refund Reference ARN will be sent to your registered email address.
5. How to Request a Cancellation or Refund
To file a formal cancellation or refund request, please email our billing department with your Order ID, Transaction Reference, and detailed reason:
D9 INFOTECH - Billing & Support Desk
Ground floor plot no-173/191, Krishna Nagar, near Ankur Chandra Temple, jaleswar, Baleshwar, Odisha, 756032, India
Email: [email protected] | [email protected]
Helpline: +91 89175 24552 (Mon-Sat, 9:30 AM - 6:30 PM IST)
Ground floor plot no-173/191, Krishna Nagar, near Ankur Chandra Temple, jaleswar, Baleshwar, Odisha, 756032, India
Email: [email protected] | [email protected]
Helpline: +91 89175 24552 (Mon-Sat, 9:30 AM - 6:30 PM IST)